The scale of ITIL Version 3: are people ready for it?

People are starting to realise how different ITIL Version 3 ("The Refresh") is from ITIL Version 2, and how much more extensive the scope and ideas are. It is all good, but are the public prepared for it?

A visualisation of how ITIL Version 3 transforms ITIL version 2

If you are a visual person like me you may find a diagram helpful in understanding just what ITIL Version 3 means, what has changed. The diagram has been moved to here (it's still free!).

The CMDB Tidal Wave? More of a ripple.

Dodgy stats and talk-up-the-market hype mar two otherwise interesting articles on CMDB.

An Alternative to ITIL

I've never seen ITSMBOK™ but readers might like to check out this webinar to learn more about a 550 page book that seems to be an alternative set of guidance (and an alternative organisation ITSMI™ and certification CSMP™). Be quick it is Thursday May 17th.

How badly is ITIL damaged by vendor influence? What needs fixing?

This article has been podcast

The IT Skeptic does not doubt that some vendors have been up to some things that are not in the interests of ITIL. Does that reflect on the books themselves and how does it impact the ITIL community?

The king's method of writing a new decree: how OGC does ITIL V3

This article has been podcast.

This recent comment on this blog "the OGC could have done a better job of communicating during the process" comes from someone - if it is who I'm pretty sure it is - who is well placed in the ITIL "elite". That is my #1 point in all my ITIL V3 postings.

All this British public service "you'll know when we decide it is time to tell you" stuff is not how new versions of all standards/frameworks are developed, and I don't think it is best practice.

Watch out Microsoft, your spurious patents may be worthless

Microsoft has made a practice of attempting to patent the obvious, not least of which is CMDB, but a recent court ruling gives hope that those they do obtain can be invalidated.

Powerpoint as a protector of intellectual property

Once upon a time presenters at conferences submitted a written paper. The conference proceedings book was a valuable document. Then along came MS-Powerpoint.

Sharon Taylor's five common myths about ITIL Version 3

This article has been podcast

At the US Pink Elephant conference, Sharon Taylor, the Chief Architect and Chief Examiner of ITIL, listed five common myths about ITIL V3. I thought I'd make it clear that none of them came from this blog.

New products in the IT Skeptic's store

I got bored seeing that same t-shirt all the time so...

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