Dirty deeds done dirt cheap. More on ITIL V3 discounting and how TSO screws itSMFI screws local itSMF...

The backstabbing and undercutting going on over the ITIL V3 book sales is good news for consumers, but less so for local itSMF chapters, or for those who'd like to see the ITIL world as a respectable place.

I can confirm that TSO sold direct to one or two of the Big Four vendors, causing orders with itSMF to be cancelled. The discount was reportedly 40%.

Now TSO doing the dirty on itSMF is good for consumers. With a bit of luck TSO might get into a price war with their own channels. It is not much sillier than what is going on now.

Don't get het up about ITIL V3 qualifications scheme; it is still a work in progress

A posting on the UK itSMF member's forum by Sharon Taylor, Chief Examiner, resolves a few issues with the ITIL V3 qualifications scheme, including the 21.5 credits issue. It also states that "this is still work in development and many discussions are taking place to ensure the final form of the scheme..." So perhaps APMG's announcement was a little premature, because it certainly didn't mention any further "work in development".

The key points of Sharon's post:

is TSO undercutting itSMF for book sales of ITIL Version 3?

When I went to university, we still learnt that wholesalers must be careful to respect their retail dealer network. Obviously the rules are all different now: rumour has TSO actively undercutting itSMF for Version 3 book sales. With friends like that who needs enemies eh?

The word is that TSO has cut deals direct with some of the itSMF Global members (we heard IBM and HP), giving them deeper discounts than itSMFI are offering. Can anyone verify this?

I guess itSMFI are doing it to the local chapters, so TSO figured why shouldn't they play the game too...

"Good IT Service Management is simply not possible without” a CMDB? Balls!

I just read Larry Cooper’s article in the latest DITY newsletter: A CMDB Runs Through IT. Larry’s assertion is that “Good IT Service Management is simply not possible without” a CMDB. My reaction: balls!

The commercialisation of ITIL: a slow boiling of the frog

A recent comment said "Why is everyone banging on about the commercial aspects of this refresh?...it's been commercial for years."

Indeed ITIL has been commercial for years. But it has beeen a slow boiling of the frog. The unseemly scrabbling around version 3 has made obvious a trend that has indeed been going on for longer.

ITIL Version 3 changes everything for ATOs and consulting firms.

We have spoken at length on this blog about the unseemly commercialisation of ITIL. Many firms feed at the trough right now, but the IT Skeptic predicts the trough is about to get higher and harder to reach.

Personal attacks will be edited.

Allow me to remind readers that this blog exists to debate facts, events and statements, not personalities.
if you are incapable of civilised debate, go somewhere else. The web is full of safe places for people who want to throw insults anonymously - this isn't one of them.

Paint it yellow! Living in a world of numbers. From "Triumph of the Airheads"

Today's quote comes to us from Triumph Of The Airheads, and The Retreat From Commonsense, a wonderful book by Shelley Gare, an Australian journalist.

Magic happens. BMC promise some magic ITIL.

People want to believe that "magic happens" [why is that bumper sticker so often on cars that look like not much magic happened to them?]. Vendors know this and exploit it by selling magic.

BMC's Ken Turbitt recently put out a paper "can you really get ITIL out of the box?"

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