is TSO undercutting itSMF for book sales of ITIL Version 3?

When I went to university, we still learnt that wholesalers must be careful to respect their retail dealer network. Obviously the rules are all different now: rumour has TSO actively undercutting itSMF for Version 3 book sales. With friends like that who needs enemies eh?

The word is that TSO has cut deals direct with some of the itSMF Global members (we heard IBM and HP), giving them deeper discounts than itSMFI are offering. Can anyone verify this?

I guess itSMFI are doing it to the local chapters, so TSO figured why shouldn't they play the game too...

"Good IT Service Management is simply not possible without” a CMDB? Balls!

I just read Larry Cooper’s article in the latest DITY newsletter: A CMDB Runs Through IT. Larry’s assertion is that “Good IT Service Management is simply not possible without” a CMDB. My reaction: balls!

The commercialisation of ITIL: a slow boiling of the frog

A recent comment said "Why is everyone banging on about the commercial aspects of this refresh?'s been commercial for years."

Indeed ITIL has been commercial for years. But it has beeen a slow boiling of the frog. The unseemly scrabbling around version 3 has made obvious a trend that has indeed been going on for longer.

ITIL Version 3 changes everything for ATOs and consulting firms.

We have spoken at length on this blog about the unseemly commercialisation of ITIL. Many firms feed at the trough right now, but the IT Skeptic predicts the trough is about to get higher and harder to reach.

Personal attacks will be edited.

Allow me to remind readers that this blog exists to debate facts, events and statements, not personalities.
if you are incapable of civilised debate, go somewhere else. The web is full of safe places for people who want to throw insults anonymously - this isn't one of them.

Paint it yellow! Living in a world of numbers. From "Triumph of the Airheads"

Today's quote comes to us from Triumph Of The Airheads, and The Retreat From Commonsense, a wonderful book by Shelley Gare, an Australian journalist.

Magic happens. BMC promise some magic ITIL.

People want to believe that "magic happens" [why is that bumper sticker so often on cars that look like not much magic happened to them?]. Vendors know this and exploit it by selling magic.

BMC's Ken Turbitt recently put out a paper "can you really get ITIL out of the box?"

Why the IT Skeptic site exists

Since the IT Skeptic is banging on about transparency, I thought a disclosure of this site's motivations might be in order. There is an agenda here which, whilst not hidden, has not been discussed.

I want to be an internet entrepreneur. In the past 18 months I have been on a tremendous learning curve to acquire all the social, business and technical knowledge and skills required to do this.

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