The future of ITIL

Forecasting is hard, especially about the future. Nevertheless here are some thoughts on the future of ITIL: it is not going away but it is on a trajectory of gradually decreasing significance.

DevOps Enterprise Summit: humane IT

Returning from DevOps Enterprise Summit in London, I'm reflecting on the experience.

My one big takeaway is that IT is finally a people industry. The talk is of happiness, safety, empowerment. Hippies like me feel at home again. Gene's passion is "humane IT" and it shows.

Kill the CAB

ImageRequiring permission from a Change Advisory Board after a change is complete is absurd. A system has to be broken to need any discussion by that stage. Fix the system and kill the CAB. Its possible.

Change goes away

What does IT operational production change management look like in a highly DevOps-driven organisation? It doesn't. It vanishes.

A key operational feedback loop for DevOps

The DevOps second way is about creating feedback loops.
My Standard+Case model introduces a really cool feedback loop that continues to delight me every time I see it.

One of the primary objectives of processes and IT Operations is to try to standardise our world. This loop does it for us.

The business case for DevOps automation

In the past I have written sceptically about automation http://www.itskeptic.org/automation.
I have learnt better now.

DevOps represents the emergence of systems thinking in IT

Welcome to the new world of IT: systems thinking.

why DevOps transformations succeed where ITSM so often doesn't

I've consulted on many ITSM initiatives and it always seemd a struggle to effect improvement: all stick and no carrot; dragging horses to the river with no interest in drinking. My DevOps consulting these days is a different experience - of happy horses following willingly and drinking their fill. The difference between ITIL and DevOps is that DevOps works.

Customer delight is a typically geek concept

Customer satisfaction, sure. But "delight"? I'm gonna puke. Let's stop misusing hat word.

There are three kinds of people:
Technophiles who derive great pleasure and satisfaction from technology.
Tech-neutral people who can't deal with technology but don't particularly like it and don't emotionally engage with it or derive pleasure from it.

Optimising control constraints

Here are some notes I wrote for a client on how to optimise the constraints created by controls on the Require to Deploy to Run value stream.

Syndicate content