Two questions to ask

Submitted by skeptic on Tue, 2017-04-04 19:29

Here are two questions you can ask yourself, or you can ask any person or team, to challenge them to change the way they work:

  • Can you show how your work will be better in a year?
    We want to know whether there is any improvement programme, or any bandwidth for improvements, or even any culture based on improvement.
  • Can you keep working in this way indefinitely?

Standard + Case methodology to be released by US government

Submitted by skeptic on Sat, 2017-04-01 07:16

The IT Skeptic is proud to announce that the US government is adopting The Standard Plus Case methodology for national security response.

Some cultural change principles I have learned

Submitted by skeptic on Fri, 2017-03-31 10:49

Here are a few things I seem to be saying a lot lately, while immersed in driving DevOps transformations.

1) Patience patience patience. Some people have to see and feel it to believe it. It takes years to change a corporate culture, to bring everyone along.

Hot desks suck

Submitted by skeptic on Tue, 2017-03-21 09:05

Hot desks suck.
Wandering around trying to find anyone.
People coming in at 7 just to get a good seat.
Impersonal clinical workspaces.
No physical team identity. No sense of place.
One organisation bans all plants "because of allergies".
Completely ignores the lizard brain http://www.itskeptic.org/content/lizard-brain, and treats people like devices.

Why companies change their ITSM tool

Submitted by skeptic on Fri, 2017-03-10 10:59

Stephen Mann wrote about why companies change their ITSM tool. Over at ITSM.tools he had the results of a survey. You can read about it here https://itsm.tools/2017/03/09/survey-results-change-itsm-tool/

I think he missed the main reasons that people change ticketing tools (and many other categories):

1) our culture is screwed and we think a new tool will fix it.

DevOps has three parents: Lean, Agile, and ITSM

Submitted by skeptic on Thu, 2017-03-09 22:11

DevOps synthesises three bodies of knowledge: Lean, Agile, and ITSM.

Lead with DevOps

Submitted by skeptic on Wed, 2017-03-01 09:27

On Facebook group Back2ITSM, Daniel Breston asked a great question:

IT projects go away? #NoProjects

Submitted by skeptic on Sat, 2017-02-25 04:56

OK so IT project management won't go away entirely but it ceases to be the basis of our work.

Axelos legal bullies on the rampage

Submitted by skeptic on Wed, 2017-02-22 01:33

© Can Stock Photo Inc sumnersIt seems that Axelos's lawyers are no better than TSO's were: a bunch of idiot bullies.

Breaking the iron triangle of faster better cheaper

Submitted by skeptic on Wed, 2017-02-08 07:23

The iron triangle of faster better cheaper can be broken.

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