Directory of blog entries

Titlesort icon Date Created Hits today
Your favourite IT books 2009-04-17 3
You don't need a weatherman... watch everyone scramble aboard ISO20000 2006-12-25 3
You can't improve a cog 2017-01-19 1
You can't always bring what you want: BYOD 2013-07-30 2
You can just smell the failure 2010-03-04 2
Wow, now itSMF USA has TWO presidents. 2007-06-27 1
Wow! the IT Skeptic now available as podcasts! 2006-11-25 1
Wonderful sponsorship opportunity for ITIL reveals what? 2012-03-28 0
Wonderful discussion of process improvement 2007-07-20 2
Windows vs cars 2015-03-06 0
Windows Vista - the sick slug 2008-12-09 2
Will Microsoft ever live up to their MOF promise? 2009-07-15 2
Will ISO9000 absorb or displace ITIL? 2008-05-12 1
Why Theory of Constraints seems a poor model for IT 2018-09-14 4
Why the USA is unsuitable for offshoring 2009-05-03 2
Why the IT Skeptic site exists 2007-06-13 1
Why the difference in numbers between PinkVerify and OGC ITIL product certifications? 2010-03-08 5
Why process maturity is a useless metric for ITSM improvement 2012-09-30 4
why on earth did ITIL V3 rename Forward Schedule of Change to Change Schedule? 2009-09-21 0
Why ITIL V3 2011 matters and how OGC, TSO and APMG aren't helping 2011-06-25 3
Why ITIL is IT-centric not customer-centric 2011-05-22 0
Why IT projects fail: underspend 2010-10-04 11
Why IT books need to be different 2012-01-06 3
Why is Project Management almost invisible in ITIL V3? 2008-09-12 3
Why I can't talk about SFIA to my clients 2010-12-01 2
Why Free ITIL? 2011-01-29 3
Why forums are dangerous 2009-06-18 2
Why does IT have to do the business's job? 2010-02-25 2
Why do we waste money training people in ITIL? Just More Crap 2009-03-28 3
why DevOps transformations succeed where ITSM so often doesn't 2017-04-26 2
Why Crap Factoids get believed 2008-04-26 1
Why companies change their ITSM tool 2017-03-10 1
Why COBIT wins in a showdown with ITIL 2012-05-11 5
Why chase Best Practice? 2006-06-01 4
Why ask the doctor when the other kids know the cure? 2010-05-28 3
Why are the analysts dumping IT Service Desk 2011-04-20 2
Who runs and represents itSMF? 2009-09-09 2
Who owns the system during the go-live warranty period? 2015-03-22 2
Who owns the risk of an IT change? 2014-04-06 4
Who owns DevOps? 2016-07-07 3
Who now controls ITIL? 2009-05-25 0
Who Left ITIL in Charge of Legitimizing IT Practitioners? 2008-05-24 0
Who is the ITIL Skeptic? 2006-05-17 8
Who is the IT Skeptic? 2015-08-20 2
Who is the customer? 2011-05-29 10
who is BoothMagnet? 2014-03-01 4
Who does the service desk serve? 2010-10-04 4
Who cares who owns ITIL and PRINCE2 2013-11-02 2
Who are the mysterious ITIL Qualifications Board? 2008-07-10 2
Whither Castle ITIL in 2011? 2011-01-25 1
Whining about the IT department 2012-02-16 3
While ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd 2008-05-18 1
Which ITIL3 books do you use most? Is there a useful subset? 2008-05-10 3
Which is the best way to buy ITIL version 3: as books, PDFs or online subscription? The IT Skeptic makes a choice. 2008-02-07 3
Where's the COBIT 5 training? 2013-03-13 2
Where to officially report ITIL book errors: "behind a locked door marked BEWARE OF THE LEOPARD" 2007-06-25 1
Where the IT Skeptic has been 2008-05-07 2
Where have itsmfi.org, itsmf.org and itsmf.com gone? 2013-07-25 2
Where does itSMF International get its money from? 2010-03-15 1
where does DevOps work in the enterprise? 2014-08-18 1
Where does continual service improvement end? An important ITIL question 2008-11-18 2
Where do the ITSM experts learn their trade? 2010-02-16 2
where did OGC go? 2011-07-29 2
When you don't run IT as a business, the inevitable results: bad business decisions. 2006-09-26 1
When will the geeks get it? 2006-11-26 1
When will ITIL wake up that Service Desk is about Requests not Incidents? 2007-11-02 0
When Best is Too Good - Copper Instead of Gold - focused excellence as a differentiator 2009-07-23 2
Whats up with Cyber Resilience? 2015-04-24 1
What's wrong with multichoice exams for ITIL V3? 2008-10-28 0
What's so creepy 2014-01-12 2
What will affect the service desk over the next three years 2013-02-24 4
What use is Passing Your ITIL Foundation Exam now? 2009-06-17 2
What to think of the ISACA acquisition of CMMI? 2016-03-06 5
What should IT call the Rest Of The Business? 2009-03-11 2
What name do you like best for a movement to reconcile DevOps and ITSM by finding a common worldview/model for IT management? 2013-02-13 1
What Microsoft are really up to with Vista?? 2009-02-16 2
What matters 2009-04-14 1
what makes a successful blog 2015-02-03 3
What Las Vegas and ITIL V3 have in common. 2010-02-27 4
What ITIL V3 says about the distinction between a Call and an Incident 2009-10-22 3
What ITIL V3 means by Process 2009-07-07 7
What is the IT Skeptic for? 2013-04-20 4
What is the big deal about ITIL Manager/Expert certificate? Wait until ITSM is a degree-level course. 2008-06-01 2
What is the best ITIL V3 or ITSM tool? 2010-02-09 2
What is the best ITIL service desk tool? 2014-07-27 5
What is it about that lighthouse? 2013-09-10 3
what is an ITSM Major Incident? ITIL doesnt say. 2014-04-21 7
What is a service? 2009-05-12 31
What is a service desk? 2013-12-16 3
What is a DevOps role 2015-08-27 1
What I know about the candidates for itSMF International Chair and Board 2007-09-07 1
What I did in my summer holidays 2008-01-26 2
What Governance Isn't 2008-03-19 1
what gives with Jakarta as a hotbed of ITIL interest? and itSMF in Japan? 2006-11-19 2
What does the term "IT Service Management" mean to you? 2011-04-28 2
What does it mean when there is a Second Edition of a core ITIL V3 book? 2010-05-16 2
What does it mean to "implement" or "do" ITIL? 2008-02-10 2
What does going fast mean? 2018-05-12 2
What do the IT Skeptic readers feel about the ITIL v3 exams? 2008-02-12 1
What do all the sites without a CMDB do? 2008-09-10 1
What ARE Microsoft up to? Patents on RSS, CMDB, IT operations... Can they get away with this? 2006-12-22 2
What am I skeptical about? 2006-05-29 1
What a load of .... Computerworld: How Much Is 'Just Enough' for a CMDB? 2006-07-01 4
What a drag spammers are 2008-07-19 2
Welcome to the Web Wide World 2013-03-07 2
Web 2.0, hype or just hype? An IT Skeptic Special Report 2007-03-08 1
Weaknesses of ITIL business cases 2008-06-09 4
We should create the problem record right up front in an incident 2009-12-28 6
We need a movement 2011-03-29 2
We have a date for publication of the ITIL Refresh 2007-02-18 2
We get the governance we deserve: what to do about itSMF? 2007-08-12 3
Way cool! The Wright Cycle for you 2009-04-20 2
Wave goodbye: Google lacks bottle 2010-08-06 2
Watch out Microsoft, your spurious patents may be worthless 2007-05-13 2
Warning don't try ITIL V3's SKMS at work 2008-05-25 1
Waiting for ITIL3 training may not have been the right decision 2007-10-23 2
Voting for itSMF UK AGM 2007-11-10 0
VOIP is not cheating anyone. It is simply the future arriving. 2006-12-02 3
VOIP and the anti-competitive behaviours that would logically induce in a telco 2006-08-02 2
Visions of the Future of ITIL: Third Vision 2007-08-07 1
Visions of the Future of ITIL: the IT Swami's Seventh and Final Vision 2007-09-01 0
Visions of the Future of ITIL: Sixth Vision 2007-08-27 1
Visions of the Future of ITIL: Second Vision 2007-08-03 1
Visions of the Future of ITIL: Fourth Vision 2007-08-16 0
Visions of the Future of ITIL: First Vision 2007-08-01 4
Visions of the Future of ITIL: Fifth Vision 2007-08-24 0
Virtualization: the black box bomb 2009-07-28 4
Victims of the system 2016-07-23 5
VeriSM 2017-10-21 5
Vendors should get a vote too? What do you think? 2007-03-14 2
Vendors love to promise to play nicely 2013-02-05 3
Vendors involved in itSMF: good for ITIL or not? 2008-05-26 1
Vendor marketeers stretch to reach out for ITIL 2008-07-22 2
Vendor etiquette in the webiverse 2013-03-12 2
Velocity through quality 2018-07-28 3
Using service management in the business 2009-08-21 0
Using ITIL effectively 2011-10-17 3
User self-help - a skeptical view 2012-02-12 5
Use verbs to describe services 2015-04-08 3
Use SLA response metrics that matter 2008-09-16 3
Updated terms and conditions for this site 2009-03-13 1
Un-Common Language 2008-12-19 1
Uber, big brother, and company use of big data 2014-12-09 5
Two questions to ask 2017-04-04 2
Two new heads 2013-06-12 2
Two kinds of DevOps: horses don't grow horns 2016-08-13 3
Two kanban boards 2017-10-24 3
Two ITSMFs - this could get confusing 2008-07-20 3
Two ITIL-derived rules of thumb for organising the IT department 2009-09-17 0
Two Hills' cloud-based IT strategy for 2011 2011-01-31 4