Directory of blog entries

Title Date Created Hits todaysort icon
Business case: if you can't find the money 2008-05-13 3
How do we feel about ITIL being a commercial product? 2013-05-18 3
how to treat hosted applications in the ITIL service catalogue 2008-02-16 3
ITIL V3 Foundations effectively put on hold until May 2009? 2008-12-30 3
The IT Skeptic at work 2010-02-02 3
Refreshes all round and no time to apply 2009-10-06 3
Ask your vendor what they mean by ITIL compliant 2006-11-17 3
Doubting that automation really reduces errors 2010-06-08 3
So you would like to be an itSMF International Global Member 2009-12-14 3
Third Anniversary of The IT Skeptic 2009-05-16 3
Is a reboot a change? 2015-07-21 3
McKinsey on IT Strategy; a combination of insight and gibberish 2007-06-24 3
The design police at Google say they'll push this site down the search rankings 2015-02-24 3
itSMF UK CEO discusses itSMF on the IT Skeptic's blog - come read and participate 2007-06-03 3
A tragic piece of spam 2011-01-31 3
The IT Swami predicts 2007 2007-01-03 3
The future of ITIL and PRINCE2 2013-05-20 3
Do we have to do ITIL to do Service Management? 2008-09-16 3
Some ITSM technologies are a no-brainer 2010-09-24 3
Use SLA response metrics that matter 2008-09-16 3
Fix change not ITIL 2014-02-06 3
OGC stay one step ahead of government policy in their commercialisation of ITIL. Better news for PRINCE2 2009-12-19 3
DevOps and traditional ITSM - why DevOps won't change the world any time soon 2011-08-29 3
itSMF announce all seven global ITIL Version 3 launch events only weeks away so book now! 2007-05-03 3
The bull in a china shop 2010-12-09 3
This must never happen again 2017-07-30 3
Fractured Agile 2019-09-02 3
SLAs: measuring an ITSM service as a black box is essential 2007-03-10 3
What is the big deal about ITIL Manager/Expert certificate? Wait until ITSM is a degree-level course. 2008-06-01 3
The IT Skeptic regular podcast 2012-10-03 3
Axelos release roadmaps for ITIL and PPM PRINCE2 2013-11-20 3
A study in governance: comparing Castle ITIL with ISACA 2010-06-09 3
Get out of the way 2016-09-28 3
The CMDB Federation releases its federation specification for public review 2007-08-03 3
Darwin doesnt justify change 2015-03-19 3
Catalogue yourselves as an Information Service Provider 2010-12-11 3
Waiting for ITIL3 training may not have been the right decision 2007-10-23 3
Who is the IT Skeptic? 2015-08-20 3
Bringing Humanity to Work 2019-09-14 3
IT operations must beware inappropriate automation 2011-06-03 3
Be a good netizen: report those Crap Factoids 2008-06-01 3
Get it straight: CMDB can not be auto-discovered 2006-08-13 3
Why IT books need to be different 2012-01-06 3
Overcoming the dysfunctions of IT project management 2018-07-04 3
Rich IT Poor IT or Opposite Day? 2010-08-09 3
Do you know what value the business wants? 2008-09-18 3
On entitlement and bodies of knowledge 2014-01-23 3
Big Uncle: the total lack of privacy in electronic communications 2008-04-29 3
Special price for you my friend 2008-11-21 3
CODE RED EXTREME Crap factoid Alert "ITIL as a service" from IBM and Sunview 2012-06-25 3
A few swallows in the Cloud are not altering the landscape 2010-12-11 3
The cult of innovation 2012-04-25 3
What is a DevOps role 2015-08-27 3
In praise of self-employment 2010-12-06 3
The IT Skeptic's Solid Gold Hits, Volume 1 - selected quotes 2008-04-04 3
Standardised Service 2009-04-23 3
The Web started the decline of privacy; it is the personal camera that really nails it dead. 2011-12-05 3
Free ICT Governance collection of articles for download 2008-05-17 3
Does ISACA offer value to its real members? 2014-09-07 3
Community, Activity, Environment: put the main effort into changing the people and culture instead of twiddling with tools 2008-02-26 3
The IT Swami's Predictions for 2009 and ITSM in Recession 2009-01-25 3
The anti-email crowd is shooting the messenger. Email is lovely 2012-10-26 3
Response Management 2009-10-13 3
Tipu: continual service improvement as a real approach to ITSM 2011-09-14 3
A Cynefin model of ITSM support levels 2015-10-11 3
Firescope provides a Crap Factoids bonus - a whole collection of them 2010-03-04 3
where does DevOps work in the enterprise? 2014-08-18 3
Linky love 2008-04-10 3
The IT Skeptic Awards for 2011 2011-12-31 3
Google to introduce subscription charges for Gmail 2014-03-31 3
Excellent customer service: weapon or burden? 2009-08-21 3
ITIL V3 sample exam question: is it just vague or plain wrong? 2008-02-29 3
IT projects go away? #NoProjects 2017-02-25 3
How much of your IT infrastructure and operations is outsourced to an external provider? 2012-01-24 3
Merry Christmas from the IT Skeptic 2013-12-25 3
The service catalogue according to the IT Skeptic 2010-06-23 3
Crap Factoid Alerts: Strong Commitment to ITIL3, 72% trained, 94% planning, 89% predictable costs.... 2008-11-27 3
Separation of incident and call 2009-09-12 3
Axelos are dropping ITIL complementary certifications 2014-11-07 3
DevOps isn't a tool to be applied selectively 2017-07-22 3
The itSMF voting saga: who is Julie Linden? 2007-11-05 3
Subscriptions 2009-11-25 3
An important DevOps word: toolmakers 2015-09-13 3
How to use this website 2008-02-06 3
EMA CMDB research: where's the wave? 2008-08-24 3
ITIL Intellectual Property under the new Axelos regime 2013-08-10 3
ITSM success is driven by people and policy 2015-04-19 3
How to deal with Shadow IT 2014-08-28 3
A new concept goes into over-hype: Agile 2010-08-13 3
Is ITIL Best Practice? 2006-06-02 3
Delivery of COBIT User's Guide for Service Managers is slipping waiting on ITIL approval? 2009-01-31 3
Brother ISACA 2007-09-13 3
The IT Skeptic wants to provide more for this blog's community. Which would you MOST like to see from the IT Skeptic? 2012-10-13 3
The IT Skeptic recommends BullFighter 2006-11-27 3
The UK Government reinvents ITSM 2013-05-02 3
Don't go DevOps with a big bang 2018-01-26 3
Excellent ITIL V2 and V3 certification training credits calculator 2008-10-10 3
Sharon Taylor resigns itSMF International chair 2009-11-26 3
A new look 2012-03-23 3
Your favourite IT books 2009-04-17 3
Rediscovering the Big Iron 2007-03-23 3
New technique to squeeze optimum performance from helpdesks 2009-11-06 3
The uselessness of ITIL process maturity assessment 2012-02-25 3
Service Management Truths #SMTruths 2015-03-29 3
Vendor marketeers stretch to reach out for ITIL 2008-07-22 3
OGC and TSO release ITIL V3 Update scope and development plan 2010-02-18 3
The Microsoft evil genius of docx format 2008-12-14 3
itSMF International website adrift 2008-12-07 3
Owning ITIL now available on Amazon.co.uk, Amazon.de, Amazon.co.jp etc 2009-05-27 3
Say it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service 2009-08-12 3
Why the USA is unsuitable for offshoring 2009-05-03 3
Talkin bout my digital degeneration 2010-11-15 3
Get out more 2013-08-13 3
Normal program will be resumed as soon as possible 2014-04-21 3
Slow business 2013-06-13 3
An outage on the IT Skeptic website and why technology hates me 2010-02-23 3
Note to devops; smaller changes do not equate to less risk 2012-11-03 3
Public review of the ITIL V3 Foundation Syllabus: who knew? 2008-09-21 3
ITSM analogies 2013-12-28 3
Service desks and spontaneous user combustion 2013-03-24 3
We get the governance we deserve: what to do about itSMF? 2007-08-12 3
New Service as a Service offering raises some questions 2012-04-01 3
The Sheep from the Goats: ITIL vendors and Version 3 2007-07-09 3
No we haven't passed the Turing Test 2014-07-20 3
The rules of ITIL V3 certification and training 2009-02-20 3
Whining about the IT department 2012-02-16 3
The Five Ways of Devops 2018-12-06 3
Standard plus Case: the new way to think about service response 2013-06-19 3
Great insights into process 2009-02-07 3
Its official, this is Version 3 of ITIL 2010-12-22 3
A new ITIL V3 online product changes the game 2009-03-18 3
The IT Skeptic on facebook 2013-03-26 3
Software automation won't necessarily lower staff costs 2010-01-09 3
More on the three sets of itSMF rules 2007-08-13 3
ITIL for small business could be called BILL: the Business Infrastructure Library of Least practice 2009-05-13 3
The tension between velocity and agility 2018-02-04 3
DevOps and ITIL are both ITSM 2016-05-22 3
Why ITIL V3 2011 matters and how OGC, TSO and APMG aren't helping 2011-06-25 3
Quiet around here 2006-09-11 3
Transformational technologies are a small view 2012-01-24 3
Kill the ticket 2019-01-26 3
The Emperor has no clothes. Where is the evidence for ITIL? 2006-06-11 3
Industry Advice on ITSM Technology – What Is It Worth? 2012-11-05 3
VOIP is not cheating anyone. It is simply the future arriving. 2006-12-02 3
Google Project DriveL will revolutionise online discussions and debates 2013-03-31 3
The word all consultants and writers should avoid: "must" 2009-03-11 3
Is TSO operating without a license to enforce copyright for PRINCE2? 2010-01-03 3
Two kinds of DevOps: horses don't grow horns 2016-08-13 3
Is ITIL there to describe what the experts know? Or is it there to guide those setting out on the ITSM journey? 2009-09-17 3
Incidents overwhelm problems 2009-03-01 3