Directory of blog entries

Titlesort icon Date Created Hits today
Response from British Government to appeals for Free ITIL 2011-03-25 2
Response Management 2009-10-13 3
Results of IT Skeptic survey on CMDB penetration 2008-06-29 2
Results of itSMF International Board election 2007-10-18 0
Results of the IT Skeptic's poll on ISO20000 activity levels 2008-06-21 2
Review of Building an ITIL-Based Service Management Department 2010-03-20 5
Reviews of Owning ITIL 2009-07-09 2
revisiting agile CSI 2014-07-30 4
Rich IT Poor IT or Opposite Day? 2010-08-09 3
Riddle me this: matching ITIL theory to the real world 2011-10-21 3
Right now my organisation's involvement with ISO/IEC 20000 is: 2008-05-30 2
Risk Management - the lost process of ITIL V3 2008-06-13 2
Risk taking 2012-12-03 3
Root Cause Analysis can't be done by machines 2008-07-26 1
Ructions in Castle ITIL over Licensed Software Assessors for the ITIL Software Scheme? 2011-04-29 3
Rumblings at the BCS. itSMF take note. 2011-07-25 2
Runaway emotion 2013-11-14 2
Runtime Google analytics errors 2008-08-13 1
Sad news: I've been ripped off by a major vendor 2008-06-12 2
SAFe ain't all bad 2019-12-12 5
sample Business Service Catalogues are generally hideous 2010-12-23 2
Sample ITIL Service Catalogue documents 2009-06-20 16
Satyam, Sallie Mae, and call center outsourcing 2009-04-06 3
Say it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service 2009-08-12 1
Season's greetings 2012-12-29 0
Second Life 2008-11-06 0
See the IT Skeptic at bITa USA 2007 Conference in Boston, May 21-22 2007-04-25 1
See you in Melbourne 2010-06-19 1
See you in South East Asia 2008-09-27 1
See you in Vegas for the Pink Elephant conference? 2011-01-13 5
Seeking feedback 2009-05-09 0
Self-deluding optimism over the recession 2009-04-23 2
Self-organising traffic 2019-07-26 5
Selling; the little things 2012-08-12 2
Separating out work and personnel management 2019-10-18 4
Separation of incident and call 2009-09-12 3
Serious contributions from the IT Skeptic 2011-09-27 1
Service Assurance and the pursuit of the elusive service view 2011-10-13 5
Service catalogue and request catalogue 2016-05-09 6
Service catalogue and service request catalogue 2012-11-25 7
Service catalogue discussion forum 2012-11-03 1
Service Catalogue in a nutshell 2011-10-16 2
Service desks and spontaneous user combustion 2013-03-24 3
Service Management is real 2006-05-23 1
Service Management Truths #SMTruths 2015-03-29 3
Service Portfolio Management is more important than programme or project portfolio 2015-01-14 5
Set them free: ITIL, PRINCE2, SFIA... 2013-08-28 0
Setting the target goal for service management initiatives 2008-12-04 5
Sharon Taylor resigns itSMF International chair 2009-11-26 1
Sharon Taylor's five common myths about ITIL Version 3 2007-05-12 2
Shit happens, or how I learned to love the incident 2010-02-08 2
Shock horror: the IT Skeptic endorses a technology - service catalogue 2010-02-01 5
Shopping: request vs incident 2012-07-30 2
Should you do ITIL certification training with ITIL version 3 looming? An IT Skeptic Special Report 2007-02-13 2
Should you spend the money on ITIL V3 certification? 2009-03-21 2
Shrödinger’s reboot 2019-12-12 11
Simple useful rules for defining Configuration Items 2008-12-17 1
Six reasons to use Live Chat for support 2007-03-31 2
Six Tactics for ITSM to Deal with Agile 2012-06-03 1
Six whining business cases arguments that are not compelling 2008-05-15 1
Sizzling criticism of the ITIL Version 3 Foundation exam 2007-10-14 1
Skep Chat 2013/04/04 - hangout with the IT Skeptic 2013-04-04 2
Skep Chat 2013/3/13 - come hangout with the IT Skeptic 2013-03-13 2
Skep Chat 2013/4/16 - talking with Pavels Gurskis 2013-04-16 2
SLAs are not as widely applicable as ITIL would have us believe. The Catalog is. 2006-12-28 1
SLAs that promise a resolution time are like firemen promising to put a fire out 2008-08-17 3
SLAs undermine business alignment 2006-11-12 3
SLAs: measuring an ITSM service as a black box is essential 2007-03-10 3
Slow business 2013-06-13 3
Slow IT 2013-02-28 12
So you would like to be an itSMF International Global Member 2009-12-14 1
Social and mobile service support 2014-04-18 0
Social ITSM - a skeptical view 2012-01-22 6
Social media discourse degenerates 2015-07-01 3
Software automation won't necessarily lower staff costs 2010-01-09 2
Software branding seems to be in the hands of imbeciles. 2007-03-28 1
Software is free like a puppy is free 2014-10-29 4
Software vendors and the bait-and-switch trick 2008-07-12 1
Solid Harmony: mentions of PRINCE2 in ITIL V3 2008-09-12 0
Some cultural change principles I have learned 2017-03-31 2
Some IT is about someone else's money. Some IT is about keeping people alive. It's different. 2009-09-03 2
Some ITSM technologies are a no-brainer 2010-09-24 3
Some things are more important than ITIL 2007-02-06 2
Some thoughts on the Capita JV 2013-06-30 2
Somebody help me: what is the point of standalone CMDB tools? 2007-03-05 3
Somebody spat the dummy at itSMF International 2012-01-25 3
Someone should tell the OGC and TSO bookshops about the ITIL Refresh 2007-02-27 2
Something itSMFUSA seems to do well 2008-07-07 1
Song for Stevie 2010-08-31 4
Sorry about the outages over the last 24 hours 2008-06-19 1
Sorry for any inconvenience 2007-05-26 1
Special price for you my friend 2008-11-21 3
Squeell: a breakthrough application of social media to IT Service Management takes ITIL to the next level 2011-04-01 2
Stand up IT Skeptics 2011-06-29 7
Standard + Case methodology to be released by US government 2017-04-01 2
Standard plus Case: the new way to think about service response 2013-06-19 3
Standardised Service 2009-04-23 3
Stunning internet and website visualisaton 2009-06-06 4
Subscriptions 2009-11-25 2
Suggestions for RealIT Radio 2014-10-04 0
Survey of the benefits derived from ITSM professional certification 2010-02-17 0
System People Practices Partners Things 2016-02-12 4
Taking on the CMDB Deathstar 2009-10-30 2
Talk of IT innovation is the last gasp of the IT cowboys 2009-08-25 4
Talkin bout my digital degeneration 2010-11-15 3
Tech is the easy bit. People are hard. 2016-08-01 0
Technology changes nothing. 2018-02-05 2
Technology does not fix process 2006-12-07 2
Technology does not fix process problems, but that's still what people want to see 2007-07-03 2
Tell us what you think about the new ITIL Version 3 books, and see what others thought 2007-07-19 1
Ten agile principles that screw up conventional project management 2018-05-28 4
Terminological debasement 2012-07-26 2
Terminological debasement of governance 2009-06-14 2
Terminological debasement: a committee becomes a board 2009-01-21 3
TFT12 virtual ITSM conference 2012-12-08 1
Thank-you and Merry Christmas from the IT Skeptic 2014-12-25 2
Thanksgiving 2011-11-23 1
That which cannot be measured... 2014-09-26 2
The 3Rs: Roles Responsibilities Relationships 2016-02-28 2
The anti-email crowd is shooting the messenger. Email is lovely 2012-10-26 3
The applicability of factory-floor techniques to IT 2013-05-25 2
The average blog has 100 readers 2009-10-11 2
The blogging bubble 2008-01-20 2
The book Owning ITIL is now available on Kindle 2010-09-13 2
The bull in a china shop 2010-12-09 3
The business case for DevOps automation 2017-05-07 2
The chair 2008-09-11 1
The Chicken ITles are at work on IT project success rates 2014-08-15 2
The Cloud does not mean greater agility - Cloud is NOT a utility 2010-11-20 4
The CMDB as a dead elephant, it cannot be done ... NOT 2008-08-03 3
The CMDB boundary problem: stop chasing this technological rainbow of a unified CMDB repository 2007-02-12 4
The CMDB Federation is a brilliant piece of vendor marketing smokescreen 2009-01-15 2
The CMDB Federation lumbers on 2007-06-10 2
The CMDB Federation proceeeds at its usual glacial pace 2008-05-17 2
The CMDB Federation releases its federation specification for public review 2007-08-03 3
The CMDB is dead 2010-07-19 3
The CMDB Tidal Wave? More of a ripple. 2007-05-16 2
The commercialisation of ITIL: a slow boiling of the frog 2007-06-20 2
The community must police digital theft on the internet 2008-06-15 1
The computer that sang to its operators 2008-08-28 1
The corporate yoke 2014-08-07 2
The Craftsman and the Bazaar 2006-10-08 3
The cult of DevOps 2016-07-30 4
The cult of innovation 2012-04-25 3
The cult of the customer 2012-08-08 2
The culture of acquisitions 2008-07-17 1
The cure for the common cult of "ITIL by the book" 2006-08-28 9
The death of blogging? 2013-01-16 0
The death of the Service Desk software industry - major player on brink of pulling out 2014-03-31 2
The design police at Google say they'll push this site down the search rankings 2015-02-24 3