Directory of blog entries

Titlesort icon Date Created Hits today
Do you know the professional recognition of individuals in Service Management Institute, a.k.a. prISM? 2014-10-27 2
Do you know what value the business wants? 2008-09-18 3
Do you need to do ITIL? Wrong question 2008-10-03 2
Do you promise not to tell? 2010-09-02 3
Does a cloud computing infrastructure obviate the need for IT Service Management systems? 2009-08-02 2
Does DevOps eliminate any ITSM processes? 2018-04-18 2
Does ISACA offer value to its real members? 2014-09-07 3
Does ITIL explain the difference between an Alert and an Event? 2011-09-24 13
Does ITIL V3 Intermediate certification need reform? 2009-08-02 2
does the ITIL3 Foundation Bridging syllabus still need some editing? 2007-08-09 0
Don't do it here 2011-03-17 4
don't expect technology to alter the way business is run 2008-08-13 2
Don't fall for the demo: an asset database with bells and whistles is not a CMDB 2006-08-13 2
Don't get het up about ITIL V3 qualifications scheme; it is still a work in progress 2007-06-21 2
Don't go DevOps with a big bang 2018-01-26 3
Don't reorg for DevOps 2016-07-02 3
Don't run IT as a business, run it as part of the business 2011-03-08 2
Don't swim against the tide: ten alternatives to itSMF for ITIL practitioners 2007-10-12 0
Don't try to change culture 2014-07-05 2
Dont blame the tool: squeeze the asset, fix the behaviour 2014-10-06 3
Doubting that automation really reduces errors 2010-06-08 3
Dreaming on a cloud - migration as an obstacle to cloud computing: an IT Skeptic Special Report 2009-03-18 5
EasyVista HIGH danger Crap Factoid alert 2010-11-30 2
EasyVista release Category 2 cluster of ITSM crap factoids 2010-07-07 2
Eating the elephant 2016-08-30 0
Eating the ITIL elephant one leg at a time 2012-04-05 5
Egg on face from the ITIL Refresh Refresh: we can do better at reviewing bodies of work 2009-09-20 2
EMA CMDB research: where's the wave? 2008-08-24 3
email is not communication 2008-06-25 2
emerging trends and themes of IT Service Management 2010-05-07 2
Empowering the hopeless 2013-10-07 0
Ensuring the service catalogue gets used 2010-06-02 1
Establish a name for yourself as a thought-leader in ITSM 2007-08-28 2
Even Gartner say ITIL adoption is limited and falling 2010-07-17 2
Event Management best practices 2011-06-01 7
Every Cloud has a silver bullet to kill the dreaded ITIL 2010-11-18 2
Every word in the thesaurus: how to distinguish between PinkVerify and ITIL compliance 2006-12-01 1
Everyone is off in their own little worlds: ITIL isn't the only parochial one 2008-06-10 0
everything the IT Skeptic can find out about ITIL Version 3 on one page 2007-05-22 1
Evolution not revolution 2012-11-11 0
Examining the 2012 Gartner Magic Quadrant for Service Desk 2012-09-08 7
Excellent analysis of how software vendors violate the customer relationship 2009-05-06 5
Excellent customer service: weapon or burden? 2009-08-21 3
Excellent ITIL V2 and V3 certification training credits calculator 2008-10-10 1
Executive support and rabbit stew 2010-03-14 2
EXIN exam delays 2009-05-21 2
EXIN runs a poll on the future of ITIL V2 2008-10-20 2
Fads in IT 2006-05-21 2
Fast track to ITIL V3 Expert 2009-06-29 7
Feedback on the ITIL V3 manager's bridge exam 2008-08-10 4
Financial transparency of the itSMF: let's have some. 2007-06-12 2
Firescope provides a Crap Factoids bonus - a whole collection of them 2010-03-04 3
Firing people is always a last resort. 2019-02-07 2
Five reasons ITIL Version 3 is not "Best Practice" 2007-11-29 3
Five reasons not to rush into ITIL Version 3 2007-09-14 1
Five things to remember about social media titles 2010-07-20 3
Fix change not ITIL 2014-02-06 3
FMail vs GMail: a skeptical view of Facebook and Google email 2010-11-14 6
For a monthly newsletter, The Skeptical Informer is 2007-03-11 1
For all you vendors out there 2010-09-07 5
For those who have NOT yet bought the IT Skeptic's book Introduction to Real ITSM, why not? 2009-03-11 1
For users of the IT Skeptic's podcasts: I find the podcasts' style/delivery ... 2007-03-05 2
For your organisation (or client) do you think "IT is unable to specify the Value required by the business"? 2008-09-16 2
Forget the Fullstack 2019-09-15 4
Foundation is the ONLY V3 exam that is going to be on Prometric 2008-08-10 1
Fourth anniversary of the IT Skeptic 2010-05-15 1
Fractured Agile 2019-09-02 3
Frameworks they are a Changin 2010-10-27 5
Free ICT Governance collection of articles for download 2008-05-17 2
Free IT magazines 2008-08-28 1
Free ITIL® 2011-01-25 5
Free PRINCE2 practice exams - a list of sources on the internet 2011-07-11 9
Gearing up for the new year ahead: what would readers most like to see from the IT Skeptic in 2008? 2008-01-29 0
Get it straight: CMDB can not be auto-discovered 2006-08-13 3
Get out more 2013-08-13 1
Get out of the way 2016-09-28 3
Getting IT development to support production - a people problem 2011-03-03 3
Give up on ITIL V3 training and certification - it is not going to change 2008-09-05 5
Go tell it at the conference 2017-10-29 4
Good advice for those on the receiving end of the IT Skeptic's comments 2007-11-08 1
Good practice and best practice 2010-08-28 6
Google enters the fitness device market 2015-03-31 2
Google Project DriveL will revolutionise online discussions and debates 2013-03-31 3
Google rots your brains 2008-08-18 3
Google to introduce subscription charges for Gmail 2014-03-31 3
Google Trends is always interesting 2008-09-24 3
Governance directives as input to ITIL 2009-10-28 6
Governance support 2009-12-09 2
Governors govern 2012-06-04 3
Great article about CMDB 2008-06-03 0
Great DevOps articles 2016-08-18 1
Great DevOps books to read 2016-07-14 6
Great insights into process 2009-02-07 1
Great myths of ITIL #1: "You can't manage what you can't measure". 2007-11-25 5
Great paper on failure of complex systems 2009-10-26 5
Green IT isn't about saving the planet 2010-05-03 6
Green IT: dolphin-free computing 2008-09-18 4
Green sustainable IT is a sop to middle class consciences 2012-09-13 2
Greetings from Tuatapere 2015-12-30 0
GrokLaw tantrum 2013-08-21 2
Gullibility 2009-04-25 4
Gullibility: the extraordinary spread of crap factoids on the internet 2008-04-15 1
Happy 13th Birthday to me 2019-05-16 3
Happy Birthday ITIL V3, my how you have ... grown? 2008-06-03 1
Has there been a second edition of ITIL V3 or not? 2008-03-11 4
has there been any change to the ITIL V3 books? 2009-09-05 1
Headroom 2019-05-15 2
Hear and meet the IT Skeptic 2012-08-27 0
Hear the The IT Skeptic speak about Standard+Case on an exciting new 24 hour world-wide online conference 2012-09-04 4
Hello to PINK14 and TFT14 attendees 2014-02-14 1
HelpDesk Institute sold to United Business Media: what does this mean for ITSM and ITIL? 2008-02-04 1
Here are two corrections to diagrams in the ITIL Version 3 core books 2008-03-12 3
Here comes China 2014-08-20 4
heretical views on ITIL Configuration Management 2014-07-07 3
hey all you nerds in itSM 2008-09-15 0
Hornbill ITIL State of the Nation survey: Viewer discretion advised 2009-09-24 2
Hot desks suck 2017-03-21 3
How and why I use Twitter 2012-03-02 2
How badly is ITIL damaged by vendor influence? What needs fixing? 2007-05-14 2
How business has failed IT like a bad parent 2011-02-15 3
How DevOps messes with your head 2016-03-01 3
How do I get speaking gigs. 2017-11-08 5
How do we feel about ITIL being a commercial product? 2013-05-18 3
How do you feel about the new arrangement of links for each node on this blog? ("read more", "next", "add a comment" etc) 2008-05-22 0
How does IT survive with no policy framework? 2010-03-23 2
How does OGCs MoV stack up against ValIT? 2010-11-22 2
How embarrassing for CSC 2013-01-24 4
How hard can it be? 2016-09-06 2
How I manage my time with Google Calendar 2013-07-20 2
How interpretation of statistics can distort any picture 2012-11-15 2
How is ITIL Live doing? 2009-01-05 4
How it feels to be the IT Skeptic 2009-10-23 2
How ITIL gets Incident vs Problem wrong 2012-08-06 16
How long can they beat the CMDB drum? What is the next fad? 2007-09-29 5
How long will the IT recession last? 2009-03-16 8
How many ITIL Examination Institutes is enough? 2010-05-02 3
How much good user feedback is lost by the Service Desk? 2009-02-25 0
how much nice is too much? 2019-07-14 4
How much of your IT infrastructure and operations is outsourced to an external provider? 2012-01-24 2
How not to comment-spam a website 2007-09-21 1
how not to do Level 1 support 2008-09-06 1
How Operational Readiness should be done 2014-07-23 5
How prescient is Ray Kurzweil and how useful are his predictions? 2012-12-27 4
How Software Vendors Lie About ITIL Support 2008-08-15 3
How the ITIL Qualifications Board is made up and how to be on it 2008-07-15 0
How to assemble all the ITSM reference library you need for $211 2009-06-08 6
How to contribute to ITIL 2006-10-28 2
How to deal with Shadow IT 2014-08-28 3
How to dominate the itSMF Board. Perks for the Global Members 2009-12-10 1
How to find free ITIL V3 Foundation training 2009-07-30 2