Why ask the doctor when the other kids know the cure? |
2010-05-28 |
3 |
is ITSM the best perspective on everything IT? |
2010-05-25 |
2 |
What does it mean when there is a Second Edition of a core ITIL V3 book? |
2010-05-16 |
2 |
Fourth anniversary of the IT Skeptic |
2010-05-15 |
1 |
If you like this blog please Like this blog |
2010-05-09 |
0 |
emerging trends and themes of IT Service Management |
2010-05-07 |
2 |
Green IT isn't about saving the planet |
2010-05-03 |
6 |
The services CATALOGUED (not just mentioned) in ITIL Tech Service Catalogue are the same as those in the Business SC |
2010-05-03 |
4 |
ITIL services are customer-facing, whatever catalogue they appear in |
2010-05-02 |
7 |
How many ITIL Examination Institutes is enough? |
2010-05-02 |
3 |
A little something as a thank-you for registered readers of this blog |
2010-04-26 |
2 |
Problem detection is everyone's duty |
2010-04-26 |
2 |
The missing entity in ITSM models, the Interruption |
2010-04-24 |
4 |
Chilling condemnation of those selling abstract deliverables |
2010-04-19 |
6 |
COBIT is a useful tool for much more than Audit |
2010-04-09 |
0 |
Real ITSM released in Russian |
2010-04-05 |
2 |
The IT Skeptic appears on ITSM Weekly podcast |
2010-04-05 |
1 |
itSMF International purchases the IT Skeptic website |
2010-04-01 |
3 |
ITIL really is over the top of the hype curve |
2010-03-25 |
1 |
COBIT 5 draft Design document available for public comment |
2010-03-23 |
1 |
How does IT survive with no policy framework? |
2010-03-23 |
2 |
CMDB music to my ears |
2010-03-23 |
2 |
Review of Building an ITIL-Based Service Management Department |
2010-03-20 |
5 |
Where does itSMF International get its money from? |
2010-03-15 |
1 |
Executive support and rabbit stew |
2010-03-14 |
2 |
Why the difference in numbers between PinkVerify and OGC ITIL product certifications? |
2010-03-08 |
5 |
A CMDB is like a Swiss bank account |
2010-03-07 |
3 |
You can just smell the failure |
2010-03-04 |
2 |
No thanks I don't want to look at your ITSM product |
2010-03-04 |
2 |
Firescope provides a Crap Factoids bonus - a whole collection of them |
2010-03-04 |
3 |
What Las Vegas and ITIL V3 have in common. |
2010-02-27 |
4 |
Why does IT have to do the business's job? |
2010-02-25 |
2 |
The value of resources is defined by your context |
2010-02-24 |
0 |
Castle ITIL opens a window: itSMFI continues admirable policy of communicating |
2010-02-23 |
2 |
An outage on the IT Skeptic website and why technology hates me |
2010-02-23 |
3 |
The fallacy of the linear value of time |
2010-02-22 |
1 |
OGC and TSO release ITIL V3 Update scope and development plan |
2010-02-18 |
3 |
Survey of the benefits derived from ITSM professional certification |
2010-02-17 |
0 |
Where do the ITSM experts learn their trade? |
2010-02-16 |
2 |
A message from the new Chair of itSMF International |
2010-02-13 |
1 |
What is the best ITIL V3 or ITSM tool? |
2010-02-09 |
2 |
Shit happens, or how I learned to love the incident |
2010-02-08 |
2 |
The IT Skeptic at work |
2010-02-02 |
2 |
Shock horror: the IT Skeptic endorses a technology - service catalogue |
2010-02-01 |
5 |
The top seven issues with Cloud Computing |
2010-02-01 |
1 |
The Exhibit Hall Optimizer |
2010-01-25 |
3 |
CMDB and CMS – the industry-created myth |
2010-01-25 |
3 |
Chalk and Cheese continued: ISACA vs itSMF |
2010-01-20 |
3 |
David Cannon elected Chair of itSMF International, and a Kiwi joins the Board |
2010-01-20 |
1 |
I'm going to call root cause primary cause from now on |
2010-01-16 |
4 |
Is APMG an accreditor or a competitor for ITIL ATOs? |
2010-01-13 |
2 |
Software automation won't necessarily lower staff costs |
2010-01-09 |
2 |
ITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services |
2010-01-06 |
3 |
Is TSO operating without a license to enforce copyright for PRINCE2? |
2010-01-03 |
2 |
The IT Skeptic's New Year resolutions |
2009-12-31 |
1 |
The IT Skeptic Awards for 2009 |
2009-12-31 |
3 |
We should create the problem record right up front in an incident |
2009-12-28 |
6 |
itSMF USA sure is ITIL-centric |
2009-12-27 |
1 |
Merry Christmas, ITIL works! |
2009-12-24 |
1 |
Do we overcook services? ITIL out of line |
2009-12-20 |
0 |
OGC stay one step ahead of government policy in their commercialisation of ITIL. Better news for PRINCE2 |
2009-12-19 |
3 |
Civilised behaviour in decline on the internet |
2009-12-17 |
4 |
So you would like to be an itSMF International Global Member |
2009-12-14 |
1 |
How to dominate the itSMF Board. Perks for the Global Members |
2009-12-10 |
1 |
Governance support |
2009-12-09 |
2 |
ITIL intellectual property |
2009-12-09 |
5 |
TSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL |
2009-12-08 |
3 |
Apostrophe Protection Society |
2009-12-06 |
4 |
ITIL V3 Master certification announced |
2009-12-02 |
4 |
IT Skeptic runner-up in ComputerWeekly blog awards |
2009-11-30 |
2 |
Process maturity is neither a necessary nor a sufficient condition for improving service. |
2009-11-30 |
2 |
Practice maturity is a measure of management not performance |
2009-11-29 |
2 |
Christmas is coming |
2009-11-26 |
0 |
Microsoft screws me, Google seduces me |
2009-11-26 |
4 |
Sharon Taylor resigns itSMF International chair |
2009-11-26 |
1 |
Subscriptions |
2009-11-25 |
2 |
Create a variance register for ITIL and other frameworks |
2009-11-25 |
4 |
The IT Skeptic is writing a new book on service management |
2009-11-18 |
1 |
On account of the economy |
2009-11-16 |
2 |
Courageous Ken |
2009-11-14 |
2 |
itSMF International Board has three new members |
2009-11-10 |
3 |
Changing from ITIL will be like metrication |
2009-11-07 |
2 |
New technique to squeeze optimum performance from helpdesks |
2009-11-06 |
1 |
Open letter to ITIL Qualifications Board |
2009-11-05 |
3 |
Microsoft make an even broader patent claim on CMDB |
2009-11-04 |
5 |
5 Tips For Developing An ITSM Strategic Road Map |
2009-11-02 |
2 |
The halo effect applies to IT |
2009-11-01 |
2 |
Taking on the CMDB Deathstar |
2009-10-30 |
2 |
the end of ITIL V2 annnounced by OGC |
2009-10-29 |
3 |
prISM service management professional certification great in theory flawed in execution |
2009-10-28 |
3 |
Call for authors and reviewers for the ITIL V3 Refresh refresh |
2009-10-28 |
2 |
Governance directives as input to ITIL |
2009-10-28 |
6 |
Great paper on failure of complex systems |
2009-10-26 |
5 |
How it feels to be the IT Skeptic |
2009-10-23 |
2 |
A hundred users call up and say they can't get emails. One incident or 100? |
2009-10-22 |
1 |
What ITIL V3 says about the distinction between a Call and an Incident |
2009-10-22 |
3 |
Proliferation of ITIL V3 introductions and pocketbooks |
2009-10-22 |
2 |
5 easy steps to implement ITIL V3 |
2009-10-21 |
2 |
Constructive criticism or demonising ITIL? |
2009-10-21 |
1 |
Interruption to service |
2009-10-21 |
1 |
The true scope of service management and ITIL |
2009-10-18 |
5 |
Response Management |
2009-10-13 |
3 |
The average blog has 100 readers |
2009-10-11 |
2 |
ITIL Still Needs to Embrace the Collective |
2009-10-07 |
2 |
Refreshes all round and no time to apply |
2009-10-06 |
2 |
ITIL-COBIT mapping shows even less coverage by ITIL |
2009-10-05 |
3 |
Carpe diem |
2009-10-04 |
3 |
The Julie Linden saga draws to a close |
2009-10-02 |
5 |
New LinkedIn group for Owning ITIL |
2009-09-30 |
3 |
ITSM Portal |
2009-09-30 |
0 |
The IT Skeptic welcomes the ITIL Wizard to the blog |
2009-09-28 |
0 |
The OGC ITIL V3 Change Log's greatest hits |
2009-09-25 |
3 |
Be cautious about artificial intelligence |
2009-09-24 |
2 |
Hornbill ITIL State of the Nation survey: Viewer discretion advised |
2009-09-24 |
2 |
No new concepts in the ITIL V3 2nd Edition - the ITIL RefreshRefresh? |
2009-09-23 |
2 |
IT geeks resistant to change (management): buffalo in a china shop |
2009-09-21 |
2 |
In my organisation (or my client's organisation) our schedule of change is called |
2009-09-21 |
3 |
why on earth did ITIL V3 rename Forward Schedule of Change to Change Schedule? |
2009-09-21 |
0 |
Egg on face from the ITIL Refresh Refresh: we can do better at reviewing bodies of work |
2009-09-20 |
2 |
COBIT 5 taskforce - who will steer the next generation COBIT? |
2009-09-18 |
1 |
Is ITIL there to describe what the experts know? Or is it there to guide those setting out on the ITSM journey? |
2009-09-17 |
3 |
Memo to itSMF: this is how you run an organisation |
2009-09-17 |
2 |
Two ITIL-derived rules of thumb for organising the IT department |
2009-09-17 |
0 |
ITIL Alligators |
2009-09-15 |
2 |
Separation of incident and call |
2009-09-12 |
3 |
OGC revising ITIL again |
2009-09-11 |
4 |
Who runs and represents itSMF? |
2009-09-09 |
2 |
has there been any change to the ITIL V3 books? |
2009-09-05 |
1 |
Pass the ITIL Foundation exam in six easy and (almost) free steps |
2009-09-05 |
12 |
Some IT is about someone else's money. Some IT is about keeping people alive. It's different. |
2009-09-03 |
2 |
Confusion around Best Practice in ITIL - Foundation exams questions unfair |
2009-08-30 |
4 |
An ITSM Expert needs more than ITIL |
2009-08-29 |
5 |
Talk of IT innovation is the last gasp of the IT cowboys |
2009-08-25 |
4 |
Excellent customer service: weapon or burden? |
2009-08-21 |
3 |
Using service management in the business |
2009-08-21 |
0 |
itSMF International Seeking Publications Partner |
2009-08-20 |
2 |
Job title inflation is out of control |
2009-08-18 |
4 |
Is ITIL KEDB so important or should we always look broader? |
2009-08-18 |
5 |
Confused change management in ITIL V3 |
2009-08-16 |
4 |
Say it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service |
2009-08-12 |
1 |
The IT Skeptic looks at the COBIT Body of Knowledge - a layman's view |
2009-08-10 |
4 |
Crap Factoid Alert: Implementing an IT Service Management Solution Can Save a Business More than $500,000 |
2009-08-05 |
4 |
The value of CMDB seldom exceeds the cost of doing it |
2009-08-04 |
5 |
Does a cloud computing infrastructure obviate the need for IT Service Management systems? |
2009-08-02 |
2 |
Does ITIL V3 Intermediate certification need reform? |
2009-08-02 |
2 |
How to find free ITIL V3 Foundation training |
2009-07-30 |
2 |
CMDB federation - making a dead elephant dance |
2009-07-29 |
2 |
Virtualization: the black box bomb |
2009-07-28 |
4 |
When Best is Too Good - Copper Instead of Gold - focused excellence as a differentiator |
2009-07-23 |
2 |
In defense of IT consultants' rates |
2009-07-19 |
6 |