Directory of blog entries

Title Date Createdsort icon Hits today
Why ask the doctor when the other kids know the cure? 2010-05-28 3
is ITSM the best perspective on everything IT? 2010-05-25 2
What does it mean when there is a Second Edition of a core ITIL V3 book? 2010-05-16 2
Fourth anniversary of the IT Skeptic 2010-05-15 1
If you like this blog please Like this blog 2010-05-09 0
emerging trends and themes of IT Service Management 2010-05-07 2
Green IT isn't about saving the planet 2010-05-03 6
The services CATALOGUED (not just mentioned) in ITIL Tech Service Catalogue are the same as those in the Business SC 2010-05-03 4
ITIL services are customer-facing, whatever catalogue they appear in 2010-05-02 7
How many ITIL Examination Institutes is enough? 2010-05-02 3
A little something as a thank-you for registered readers of this blog 2010-04-26 2
Problem detection is everyone's duty 2010-04-26 2
The missing entity in ITSM models, the Interruption 2010-04-24 4
Chilling condemnation of those selling abstract deliverables 2010-04-19 6
COBIT is a useful tool for much more than Audit 2010-04-09 0
Real ITSM released in Russian 2010-04-05 2
The IT Skeptic appears on ITSM Weekly podcast 2010-04-05 1
itSMF International purchases the IT Skeptic website 2010-04-01 3
ITIL really is over the top of the hype curve 2010-03-25 1
COBIT 5 draft Design document available for public comment 2010-03-23 1
How does IT survive with no policy framework? 2010-03-23 2
CMDB music to my ears 2010-03-23 2
Review of Building an ITIL-Based Service Management Department 2010-03-20 5
Where does itSMF International get its money from? 2010-03-15 1
Executive support and rabbit stew 2010-03-14 2
Why the difference in numbers between PinkVerify and OGC ITIL product certifications? 2010-03-08 5
A CMDB is like a Swiss bank account 2010-03-07 3
You can just smell the failure 2010-03-04 2
No thanks I don't want to look at your ITSM product 2010-03-04 2
Firescope provides a Crap Factoids bonus - a whole collection of them 2010-03-04 3
What Las Vegas and ITIL V3 have in common. 2010-02-27 4
Why does IT have to do the business's job? 2010-02-25 2
The value of resources is defined by your context 2010-02-24 0
Castle ITIL opens a window: itSMFI continues admirable policy of communicating 2010-02-23 2
An outage on the IT Skeptic website and why technology hates me 2010-02-23 3
The fallacy of the linear value of time 2010-02-22 1
OGC and TSO release ITIL V3 Update scope and development plan 2010-02-18 3
Survey of the benefits derived from ITSM professional certification 2010-02-17 0
Where do the ITSM experts learn their trade? 2010-02-16 2
A message from the new Chair of itSMF International 2010-02-13 1
What is the best ITIL V3 or ITSM tool? 2010-02-09 2
Shit happens, or how I learned to love the incident 2010-02-08 2
The IT Skeptic at work 2010-02-02 2
Shock horror: the IT Skeptic endorses a technology - service catalogue 2010-02-01 5
The top seven issues with Cloud Computing 2010-02-01 1
The Exhibit Hall Optimizer 2010-01-25 3
CMDB and CMS – the industry-created myth 2010-01-25 3
Chalk and Cheese continued: ISACA vs itSMF 2010-01-20 3
David Cannon elected Chair of itSMF International, and a Kiwi joins the Board 2010-01-20 1
I'm going to call root cause primary cause from now on 2010-01-16 4
Is APMG an accreditor or a competitor for ITIL ATOs? 2010-01-13 2
Software automation won't necessarily lower staff costs 2010-01-09 2
ITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services 2010-01-06 3
Is TSO operating without a license to enforce copyright for PRINCE2? 2010-01-03 2
The IT Skeptic's New Year resolutions 2009-12-31 1
The IT Skeptic Awards for 2009 2009-12-31 3
We should create the problem record right up front in an incident 2009-12-28 6
itSMF USA sure is ITIL-centric 2009-12-27 1
Merry Christmas, ITIL works! 2009-12-24 1
Do we overcook services? ITIL out of line 2009-12-20 0
OGC stay one step ahead of government policy in their commercialisation of ITIL. Better news for PRINCE2 2009-12-19 3
Civilised behaviour in decline on the internet 2009-12-17 4
So you would like to be an itSMF International Global Member 2009-12-14 1
How to dominate the itSMF Board. Perks for the Global Members 2009-12-10 1
Governance support 2009-12-09 2
ITIL intellectual property 2009-12-09 5
TSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL 2009-12-08 3
Apostrophe Protection Society 2009-12-06 4
ITIL V3 Master certification announced 2009-12-02 4
IT Skeptic runner-up in ComputerWeekly blog awards 2009-11-30 2
Process maturity is neither a necessary nor a sufficient condition for improving service. 2009-11-30 2
Practice maturity is a measure of management not performance 2009-11-29 2
Christmas is coming 2009-11-26 0
Microsoft screws me, Google seduces me 2009-11-26 4
Sharon Taylor resigns itSMF International chair 2009-11-26 1
Subscriptions 2009-11-25 2
Create a variance register for ITIL and other frameworks 2009-11-25 4
The IT Skeptic is writing a new book on service management 2009-11-18 1
On account of the economy 2009-11-16 2
Courageous Ken 2009-11-14 2
itSMF International Board has three new members 2009-11-10 3
Changing from ITIL will be like metrication 2009-11-07 2
New technique to squeeze optimum performance from helpdesks 2009-11-06 1
Open letter to ITIL Qualifications Board 2009-11-05 3
Microsoft make an even broader patent claim on CMDB 2009-11-04 5
5 Tips For Developing An ITSM Strategic Road Map 2009-11-02 2
The halo effect applies to IT 2009-11-01 2
Taking on the CMDB Deathstar 2009-10-30 2
the end of ITIL V2 annnounced by OGC 2009-10-29 3
prISM service management professional certification great in theory flawed in execution 2009-10-28 3
Call for authors and reviewers for the ITIL V3 Refresh refresh 2009-10-28 2
Governance directives as input to ITIL 2009-10-28 6
Great paper on failure of complex systems 2009-10-26 5
How it feels to be the IT Skeptic 2009-10-23 2
A hundred users call up and say they can't get emails. One incident or 100? 2009-10-22 1
What ITIL V3 says about the distinction between a Call and an Incident 2009-10-22 3
Proliferation of ITIL V3 introductions and pocketbooks 2009-10-22 2
5 easy steps to implement ITIL V3 2009-10-21 2
Constructive criticism or demonising ITIL? 2009-10-21 1
Interruption to service 2009-10-21 1
The true scope of service management and ITIL 2009-10-18 5
Response Management 2009-10-13 3
The average blog has 100 readers 2009-10-11 2
ITIL Still Needs to Embrace the Collective 2009-10-07 2
Refreshes all round and no time to apply 2009-10-06 2
ITIL-COBIT mapping shows even less coverage by ITIL 2009-10-05 3
Carpe diem 2009-10-04 3
The Julie Linden saga draws to a close 2009-10-02 5
New LinkedIn group for Owning ITIL 2009-09-30 3
ITSM Portal 2009-09-30 0
The IT Skeptic welcomes the ITIL Wizard to the blog 2009-09-28 0
The OGC ITIL V3 Change Log's greatest hits 2009-09-25 3
Be cautious about artificial intelligence 2009-09-24 2
Hornbill ITIL State of the Nation survey: Viewer discretion advised 2009-09-24 2
No new concepts in the ITIL V3 2nd Edition - the ITIL RefreshRefresh? 2009-09-23 2
IT geeks resistant to change (management): buffalo in a china shop 2009-09-21 2
In my organisation (or my client's organisation) our schedule of change is called 2009-09-21 3
why on earth did ITIL V3 rename Forward Schedule of Change to Change Schedule? 2009-09-21 0
Egg on face from the ITIL Refresh Refresh: we can do better at reviewing bodies of work 2009-09-20 2
COBIT 5 taskforce - who will steer the next generation COBIT? 2009-09-18 1
Is ITIL there to describe what the experts know? Or is it there to guide those setting out on the ITSM journey? 2009-09-17 3
Memo to itSMF: this is how you run an organisation 2009-09-17 2
Two ITIL-derived rules of thumb for organising the IT department 2009-09-17 0
ITIL Alligators 2009-09-15 2
Separation of incident and call 2009-09-12 3
OGC revising ITIL again 2009-09-11 4
Who runs and represents itSMF? 2009-09-09 2
has there been any change to the ITIL V3 books? 2009-09-05 1
Pass the ITIL Foundation exam in six easy and (almost) free steps 2009-09-05 12
Some IT is about someone else's money. Some IT is about keeping people alive. It's different. 2009-09-03 2
Confusion around Best Practice in ITIL - Foundation exams questions unfair 2009-08-30 4
An ITSM Expert needs more than ITIL 2009-08-29 5
Talk of IT innovation is the last gasp of the IT cowboys 2009-08-25 4
Excellent customer service: weapon or burden? 2009-08-21 3
Using service management in the business 2009-08-21 0
itSMF International Seeking Publications Partner 2009-08-20 2
Job title inflation is out of control 2009-08-18 4
Is ITIL KEDB so important or should we always look broader? 2009-08-18 5
Confused change management in ITIL V3 2009-08-16 4
Say it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service 2009-08-12 1
The IT Skeptic looks at the COBIT Body of Knowledge - a layman's view 2009-08-10 4
Crap Factoid Alert: Implementing an IT Service Management Solution Can Save a Business More than $500,000 2009-08-05 4
The value of CMDB seldom exceeds the cost of doing it 2009-08-04 5
Does a cloud computing infrastructure obviate the need for IT Service Management systems? 2009-08-02 2
Does ITIL V3 Intermediate certification need reform? 2009-08-02 2
How to find free ITIL V3 Foundation training 2009-07-30 2
CMDB federation - making a dead elephant dance 2009-07-29 2
Virtualization: the black box bomb 2009-07-28 4
When Best is Too Good - Copper Instead of Gold - focused excellence as a differentiator 2009-07-23 2
In defense of IT consultants' rates 2009-07-19 6