COBIT5 another step closer... to ITIL |
2010-06-03 |
81 |
What is a service? |
2009-05-12 |
31 |
Book review: the Phoenix Project |
2013-01-22 |
28 |
The purpose of IT |
2019-09-07 |
25 |
Automation is for the best |
2019-01-22 |
24 |
ITIL’s dead elephant: CMDB can't be done |
2006-06-26 |
21 |
Sample ITIL Service Catalogue documents |
2009-06-20 |
16 |
How ITIL gets Incident vs Problem wrong |
2012-08-06 |
16 |
Anybody still visit this blog without being linked to a post from social media? |
2019-08-28 |
14 |
Does ITIL explain the difference between an Alert and an Event? |
2011-09-24 |
13 |
Pass the ITIL Foundation exam in six easy and (almost) free steps |
2009-09-05 |
12 |
Kill the restructure |
2019-09-26 |
12 |
Slow IT |
2013-02-28 |
12 |
Shrödinger’s reboot |
2019-12-12 |
11 |
Why IT projects fail: underspend |
2010-10-04 |
11 |
List of ITIL V3 roles |
2009-04-15 |
10 |
A list of Request Classes to help out ITIL |
2009-02-15 |
10 |
Who is the customer? |
2011-05-29 |
10 |
The Service Management Office |
2013-07-23 |
9 |
New Ways of Working: Agile, Devops; do you get it? |
2018-04-10 |
9 |
The cure for the common cult of "ITIL by the book" |
2006-08-28 |
9 |
Free PRINCE2 practice exams - a list of sources on the internet |
2011-07-11 |
9 |
Is ITIL another Y2K? |
2006-05-17 |
8 |
Who is the ITIL Skeptic? |
2006-05-17 |
8 |
How long will the IT recession last? |
2009-03-16 |
8 |
The real cost of ITIL V3 Expert certification |
2009-06-20 |
8 |
Acknowledgements |
2006-05-16 |
8 |
The Standard+Case approach: applying Case Management to ITSM |
2012-06-18 |
8 |
Multi-Speed IT |
2015-04-19 |
8 |
A standardised work management tool? |
2018-11-18 |
8 |
"ITIL 2011" will replace "ITIL 2007" on 29 July 2011. V3 is dead, long live V3 |
2011-06-23 |
8 |
Imagine bringing humanity to work |
2019-11-30 |
8 |
IT principles |
2012-06-27 |
7 |
what is an ITSM Major Incident? ITIL doesnt say. |
2014-04-21 |
7 |
Examining the 2012 Gartner Magic Quadrant for Service Desk |
2012-09-08 |
7 |
What ITIL V3 means by Process |
2009-07-07 |
7 |
Event Management best practices |
2011-06-01 |
7 |
Operational Readiness |
2011-05-05 |
7 |
The oxymoron of agile project management |
2018-06-18 |
7 |
Stand up IT Skeptics |
2011-06-29 |
7 |
Fast track to ITIL V3 Expert |
2009-06-29 |
7 |
ITIL services are customer-facing, whatever catalogue they appear in |
2010-05-02 |
7 |
ITIL Version 3 certification: free ITIL V3 Foundation practice exams |
2008-08-06 |
7 |
Limitations of the industrial manufacturing paradigm, including Lean and ToC. |
2019-11-13 |
7 |
The Knowledge Academy |
2018-05-29 |
7 |
I can't get excited about ITIL4 |
2019-11-05 |
7 |
The Tipu Framework |
2011-10-28 |
7 |
The Summoner |
2019-11-29 |
7 |
IT Operating Model |
2016-03-28 |
7 |
Service catalogue and service request catalogue |
2012-11-25 |
7 |
Dead cat syndrome |
2008-12-23 |
7 |
ITIL doesn't add overhead |
2012-02-06 |
6 |
An interesting tale of ITIL trademarks |
2015-06-06 |
6 |
Optimising control constraints |
2017-04-11 |
6 |
ITIL Service Delivery Manager |
2010-07-26 |
6 |
Service catalogue and request catalogue |
2016-05-09 |
6 |
The IT Liberation Movement - an IT Renaissance |
2015-05-26 |
6 |
The Rise of Governance and Assurance |
2009-03-02 |
6 |
the internet fosters madness |
2015-05-01 |
6 |
Trevor reads a dump over the phone |
2010-10-07 |
6 |
How to assemble all the ITSM reference library you need for $211 |
2009-06-08 |
6 |
Chilling condemnation of those selling abstract deliverables |
2010-04-19 |
6 |
We should create the problem record right up front in an incident |
2009-12-28 |
6 |
Remedyforce crap factoid alert |
2012-10-06 |
6 |
ITIL V3 Certification via online training is back on again |
2008-10-20 |
6 |
Agile ITSM |
2011-07-20 |
6 |
New Ways Of Managing |
2018-10-09 |
6 |
Castle ITIL further degrade the standards of ITIL V3 certification and training |
2010-06-27 |
6 |
FMail vs GMail: a skeptical view of Facebook and Google email |
2010-11-14 |
6 |
ITIL product compliance criteria are no longer a secret |
2010-07-03 |
6 |
Great DevOps books to read |
2016-07-14 |
6 |
A case study in bad customer service |
2013-01-12 |
6 |
Social ITSM - a skeptical view |
2012-01-22 |
6 |
Green IT isn't about saving the planet |
2010-05-03 |
6 |
ITIL V3 2011: a new book and four new processes |
2011-06-26 |
6 |
Good practice and best practice |
2010-08-28 |
6 |
Agile hasn't jumped the shark, it has just escaped the pond. |
2019-10-11 |
6 |
Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL |
2013-02-05 |
6 |
Clever marketing |
2008-09-21 |
6 |
Governance directives as input to ITIL |
2009-10-28 |
6 |
Three reasons why ISO20000 certification is NOT ITIL V3 certification |
2008-05-14 |
6 |
The IT Skeptic reviews ITIL V3 book "Service Strategy" |
2009-02-08 |
6 |
Dark IT |
2014-09-12 |
6 |
People work for money |
2013-12-10 |
6 |
ITIL is not brain surgery |
2009-05-18 |
6 |
ITIL Change Management: where is the line between a change and an admin task? |
2011-01-17 |
6 |
A menu is not a service catalogue |
2012-05-21 |
6 |
In defense of IT consultants' rates |
2009-07-19 |
6 |
SAFe ain't all bad |
2019-12-12 |
5 |
How do I get speaking gigs. |
2017-11-08 |
5 |
In ITIL, an SLA is a set of SLTs |
2008-11-12 |
5 |
ITIL intellectual property |
2009-12-09 |
5 |
An ITSM Expert needs more than ITIL |
2009-08-29 |
5 |
Microsoft make an even broader patent claim on CMDB |
2009-11-04 |
5 |
DevOps is only looking at one of four IT4IT value streams |
2016-04-20 |
5 |
Review of Building an ITIL-Based Service Management Department |
2010-03-20 |
5 |
ITIL Software Endorsement Scheme dropped on an unsuspecting public |
2009-03-26 |
5 |
ITIL, Prince2, Capita and the Cabinet Office - in the dark |
2013-05-09 |
5 |
COBIT 5: muddying governance and management |
2011-07-31 |
5 |
User self-help - a skeptical view |
2012-02-12 |
5 |
ITIL V3 Incident Definition: Camels and Committees |
2009-02-11 |
5 |
The one top tip for IT operations and support: Checklists |
2014-03-07 |
5 |
Shock horror: the IT Skeptic endorses a technology - service catalogue |
2010-02-01 |
5 |
Excellent analysis of how software vendors violate the customer relationship |
2009-05-06 |
5 |
Are training providers experiencing a drop in certification pass rates since ITIL V3 Foundation syllabus was revised? |
2009-06-20 |
5 |
The Julie Linden saga draws to a close |
2009-10-02 |
5 |
A dozen IT Service Management and ITIL Forums |
2007-12-15 |
5 |
Eating the ITIL elephant one leg at a time |
2012-04-05 |
5 |
DevOpsRun: DevOps is great but what about Run? |
2015-01-20 |
5 |
DevOps Configuration versus ITSM CMDB |
2017-09-03 |
5 |
ITIL V3 core books - the IT Skeptic's impressions |
2009-05-18 |
5 |
The IT Swami predicts the Twenty-Teens |
2013-01-07 |
5 |
Self-organising traffic |
2019-07-26 |
5 |
ITIL Problem versus Risk |
2011-03-23 |
5 |
CMDB: what does it really mean |
2011-01-12 |
5 |
Frameworks they are a Changin |
2010-10-27 |
5 |
Lessons the world took from ITIL |
2018-03-18 |
5 |
COBIT 5 will be released in April |
2012-03-14 |
5 |
The value of CMDB seldom exceeds the cost of doing it |
2009-08-04 |
5 |
How to improve your service configuration data and what that means for CMDB |
2012-10-15 |
5 |
Service Assurance and the pursuit of the elusive service view |
2011-10-13 |
5 |
The work Renaissance |
2019-08-31 |
5 |
Great paper on failure of complex systems |
2009-10-26 |
5 |
The cult of DevOps |
2016-07-30 |
5 |
The true scope of service management and ITIL |
2009-10-18 |
5 |
Victims of the system |
2016-07-23 |
5 |
Just how awesome is Net Promoter |
2013-01-10 |
5 |
Dev needs to understand what Ops is for |
2011-03-10 |
5 |
Book review: "I Think Something is Missing From ITIL" by Ian Clayton, reviewed by the IT Skeptic |
2007-02-05 |
5 |
Climate change |
2018-10-10 |
5 |
Privacy is dead - get over it. |
2008-01-22 |
5 |
Setting the target goal for service management initiatives |
2008-12-04 |
5 |
A key operational feedback loop for DevOps |
2017-05-18 |
5 |
CMDB is like a linked digital phonebook, and just as pointless for most |
2011-09-22 |
5 |
Playing a piano is easy |
2019-09-14 |
5 |
The ITIL syllabus is rubbish because the world doesn't care about quality |
2007-10-26 |
5 |
How Operational Readiness should be done |
2014-07-23 |
5 |
Dreaming on a cloud - migration as an obstacle to cloud computing: an IT Skeptic Special Report |
2009-03-18 |
5 |
Service Portfolio Management is more important than programme or project portfolio |
2015-01-14 |
5 |
Chicken ITle calls out the end of Service Desk |
2013-03-27 |
5 |
The Wright Cycle |
2014-11-05 |
5 |
itSMF International needs to unite the ITIL community |
2009-02-20 |
5 |
About the ITIL Service Owner |
2010-08-19 |
5 |
Agile Procurement |
2018-11-02 |
5 |
The IT Skeptic's Rogues Gallery |
2008-11-23 |
5 |
New itSMF newsletter - boon or burden? |
2010-07-04 |
5 |
A little chat about BYOD |
2012-07-14 |
5 |
ITSM open content |
2011-03-27 |
5 |
Kill the CAB |
2017-06-07 |
5 |
Meet In The Middle: Slow IT and Fast IT |
2013-10-17 |
5 |