Directory of blog entries

Title Date Created Hits todaysort icon
ITIL V3 2011: a new book and four new processes 2011-06-26 6
Good practice and best practice 2010-08-28 6
Agile hasn't jumped the shark, it has just escaped the pond. 2019-10-11 6
Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL 2013-02-05 6
Clever marketing 2008-09-21 6
Governance directives as input to ITIL 2009-10-28 6
Three reasons why ISO20000 certification is NOT ITIL V3 certification 2008-05-14 6
The IT Skeptic reviews ITIL V3 book "Service Strategy" 2009-02-08 6
Dark IT 2014-09-12 6
People work for money 2013-12-10 6
ITIL is not brain surgery 2009-05-18 6
ITIL Change Management: where is the line between a change and an admin task? 2011-01-17 6
A menu is not a service catalogue 2012-05-21 6
In defense of IT consultants' rates 2009-07-19 6
IT principles 2012-06-27 7
what is an ITSM Major Incident? ITIL doesnt say. 2014-04-21 7
Examining the 2012 Gartner Magic Quadrant for Service Desk 2012-09-08 7
What ITIL V3 means by Process 2009-07-07 7
Event Management best practices 2011-06-01 7
Operational Readiness 2011-05-05 7
The oxymoron of agile project management 2018-06-18 7
Stand up IT Skeptics 2011-06-29 7
Fast track to ITIL V3 Expert 2009-06-29 7
ITIL services are customer-facing, whatever catalogue they appear in 2010-05-02 7
ITIL Version 3 certification: free ITIL V3 Foundation practice exams 2008-08-06 7
Limitations of the industrial manufacturing paradigm, including Lean and ToC. 2019-11-13 7
The Knowledge Academy 2018-05-29 7
I can't get excited about ITIL4 2019-11-05 7
The Tipu Framework 2011-10-28 7
The Summoner 2019-11-29 7
IT Operating Model 2016-03-28 7
Service catalogue and service request catalogue 2012-11-25 7
Dead cat syndrome 2008-12-23 7
Is ITIL another Y2K? 2006-05-17 8
Who is the ITIL Skeptic? 2006-05-17 8
How long will the IT recession last? 2009-03-16 8
The real cost of ITIL V3 Expert certification 2009-06-20 8
Acknowledgements 2006-05-16 8
The Standard+Case approach: applying Case Management to ITSM 2012-06-18 8
Multi-Speed IT 2015-04-19 8
A standardised work management tool? 2018-11-18 8
"ITIL 2011" will replace "ITIL 2007" on 29 July 2011. V3 is dead, long live V3 2011-06-23 8
Imagine bringing humanity to work 2019-11-30 8
The Service Management Office 2013-07-23 9
New Ways of Working: Agile, Devops; do you get it? 2018-04-10 9
The cure for the common cult of "ITIL by the book" 2006-08-28 9
Free PRINCE2 practice exams - a list of sources on the internet 2011-07-11 9
List of ITIL V3 roles 2009-04-15 10
A list of Request Classes to help out ITIL 2009-02-15 10
Who is the customer? 2011-05-29 10
Shrödinger’s reboot 2019-12-12 11
Why IT projects fail: underspend 2010-10-04 11
Pass the ITIL Foundation exam in six easy and (almost) free steps 2009-09-05 12
Kill the restructure 2019-09-26 12
Slow IT 2013-02-28 12
Does ITIL explain the difference between an Alert and an Event? 2011-09-24 13
Anybody still visit this blog without being linked to a post from social media? 2019-08-28 14
Sample ITIL Service Catalogue documents 2009-06-20 16
How ITIL gets Incident vs Problem wrong 2012-08-06 16
ITIL’s dead elephant: CMDB can't be done 2006-06-26 21
Automation is for the best 2019-01-22 24
The purpose of IT 2019-09-07 25
Book review: the Phoenix Project 2013-01-22 28
What is a service? 2009-05-12 31
COBIT5 another step closer... to ITIL 2010-06-03 81