Directory of blog entries

Title Date Createdsort icon Hits today
ITIL, Prince2, Capita and the Cabinet Office - in the dark 2013-05-09 5
The UK Government reinvents ITSM 2013-05-02 3
Improving service support for Real IT 2013-04-28 2
What is the IT Skeptic for? 2013-04-20 4
Skep Chat 2013/4/16 - talking with Pavels Gurskis 2013-04-16 2
Customer value 2013-04-15 3
Customer-centric 2013-04-13 2
Chicken ITle, robots, and a chessboard 2013-04-08 3
Skep Chat 2013/04/04 - hangout with the IT Skeptic 2013-04-04 2
Announcing SkepCoin 2013-04-01 3
Google Project DriveL will revolutionise online discussions and debates 2013-03-31 3
Chicken ITle calls out the end of Service Desk 2013-03-27 5
The IT Skeptic on facebook 2013-03-26 3
Service desks and spontaneous user combustion 2013-03-24 3
The mad competitive scramble 2013-03-21 3
Obtaining compliance for policies, processes and procedures 2013-03-14 0
Where's the COBIT 5 training? 2013-03-13 2
Skep Chat 2013/3/13 - come hangout with the IT Skeptic 2013-03-13 2
Vendor etiquette in the webiverse 2013-03-12 2
Welcome to the Web Wide World 2013-03-07 2
The New IT Age 2013-03-04 2
Slow IT 2013-02-28 12
The TSO bull is back in the ITIL china-shop: TSO issues take-down notices 2013-02-24 2
What will affect the service desk over the next three years 2013-02-24 4
ITSM in Cherry Valley 2013-02-17 2
What name do you like best for a movement to reconcile DevOps and ITSM by finding a common worldview/model for IT management? 2013-02-13 1
A quest for a unified theory of IT management is not a flag of ITSM surrender 2013-02-10 2
Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL 2013-02-05 6
Vendors love to promise to play nicely 2013-02-05 3
In Praise of Practice 2013-01-29 2
On collaboration and debate 2013-01-27 2
How embarrassing for CSC 2013-01-24 4
Book review: the Phoenix Project 2013-01-22 28
The death of blogging? 2013-01-16 0
On exponential systems 2013-01-14 2
A case study in bad customer service 2013-01-12 6
Just how awesome is Net Promoter 2013-01-10 5
The IT Swami predicts the Twenty-Teens 2013-01-07 5
Interpreting COBIT licensing 2013-01-07 2
ISACA appoints Australian president 2013-01-02 2
The IT Skeptic's New Year Awards for 2012 2013-01-01 2
Season's greetings 2012-12-29 0
How prescient is Ray Kurzweil and how useful are his predictions? 2012-12-27 4
Book review: Defining IT Success Through The Service Catalog, and some other catalogue books 2012-12-23 4
The ERP for IT fallacy 2012-12-13 2
TFT12 virtual ITSM conference 2012-12-08 1
Risk taking 2012-12-03 3
Service catalogue and service request catalogue 2012-11-25 7
IT archaeology 2012-11-22 3
Imagine using the internet as knowledge 2012-11-17 2
How interpretation of statistics can distort any picture 2012-11-15 2
Evolution not revolution 2012-11-11 0
Industry Advice on ITSM Technology – What Is It Worth? 2012-11-05 3
Service catalogue discussion forum 2012-11-03 1
Note to devops; smaller changes do not equate to less risk 2012-11-03 3
British Government Cabinet Office is selling ITIL and Prince2 2012-11-01 2
The anti-email crowd is shooting the messenger. Email is lovely 2012-10-26 3
How to improve your service configuration data and what that means for CMDB 2012-10-15 5
The IT Skeptic wants to provide more for this blog's community. Which would you MOST like to see from the IT Skeptic? 2012-10-13 3
Improve first 2012-10-09 2
Remedyforce crap factoid alert 2012-10-06 6
The IT Skeptic regular podcast 2012-10-03 1
Why process maturity is a useless metric for ITSM improvement 2012-09-30 4
Book review: IT That Matters. Business porn. 2012-09-24 2
Green sustainable IT is a sop to middle class consciences 2012-09-13 2
Examining the 2012 Gartner Magic Quadrant for Service Desk 2012-09-08 7
The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age 2012-09-04 4
Hear the The IT Skeptic speak about Standard+Case on an exciting new 24 hour world-wide online conference 2012-09-04 4
Hear and meet the IT Skeptic 2012-08-27 0
The sorry tale of Infra: will VMWare kill it? 2012-08-26 3
Breaking news: APMG to accredit COBIT5 training industry. Fort COBIT? 2012-08-16 2
Selling; the little things 2012-08-12 2
COBIT5 2012-08-08 3
The cult of the customer 2012-08-08 2
How ITIL gets Incident vs Problem wrong 2012-08-06 16
Knight Capital makes the point about the risks of automation 2012-08-06 2
Mobility and work-life balance 2012-08-06 1
Shopping: request vs incident 2012-07-30 2
Terminological debasement 2012-07-26 2
The service desk isn't here right now 2012-07-23 2
A little chat about BYOD 2012-07-14 5
Interesting comparison between Google and Microsoft product launches 2012-06-29 2
IT principles 2012-06-27 7
CODE RED EXTREME Crap factoid Alert "ITIL as a service" from IBM and Sunview 2012-06-25 3
The Standard+Case approach: applying Case Management to ITSM 2012-06-18 8
ITSM introductory videos 2012-06-17 0
More Future of IT Management 2012-06-15 4
IT: to protect and serve 2012-06-08 4
Governors govern 2012-06-04 3
Six Tactics for ITSM to Deal with Agile 2012-06-03 1
A menu is not a service catalogue 2012-05-21 6
6 years old and still growing 2012-05-16 1
Why COBIT wins in a showdown with ITIL 2012-05-11 5
COBIT 5 copyright terms confirmed. And the name may be used. 2012-05-08 3
Just who are ITIL V3 certification and accreditation for? 2012-05-02 3
The cult of innovation 2012-04-25 3
Microsoft Office dependency 2012-04-16 2
Eating the ITIL elephant one leg at a time 2012-04-05 5
New Service as a Service offering raises some questions 2012-04-01 3
Wonderful sponsorship opportunity for ITIL reveals what? 2012-03-28 0
A new look 2012-03-23 2
itSMF Communications 2012-03-20 2
Organisations have failed their IT like bad parents 2012-03-18 4
COBIT 5 will be released in April 2012-03-14 5
Jedi Problem Management 2012-03-12 0
itSMF behaviour beyond the pale 2012-03-08 2
How and why I use Twitter 2012-03-02 2
the value of ITIL certification 2012-02-27 2
The uselessness of ITIL process maturity assessment 2012-02-25 3
Whining about the IT department 2012-02-16 3
User self-help - a skeptical view 2012-02-12 5
The future of IT management 2012-02-07 3
ITIL doesn't add overhead 2012-02-06 6
The difference between ITIL and COBIT for consultants: four words 2012-02-06 2
Somebody spat the dummy at itSMF International 2012-01-25 3
itSMF International Board announced 2012-01-25 3
How much of your IT infrastructure and operations is outsourced to an external provider? 2012-01-24 2
Transformational technologies are a small view 2012-01-24 3
Social ITSM - a skeptical view 2012-01-22 6
Why IT books need to be different 2012-01-06 3
The state of ITIL 2012-01-02 3
The IT Skeptic Awards for 2011 2011-12-31 3
A little Christmas gift for readers 2011-12-23 4
Abolish the CAB at your peril 2011-12-12 5
The Web started the decline of privacy; it is the personal camera that really nails it dead. 2011-12-05 2
A Brief Review of Creating and Driving Service Excellence 2011-11-30 2
Thanksgiving 2011-11-23 1
BoK Bloat 2011-11-22 2
Muddled Management of Portfolios 2011-11-15 2
Botchagalupe is a devops believer 2011-11-06 3
The value and ROI of ITIL? It is not what you may think. 2011-11-05 1
People first in ITSM 2011-11-02 2
ITIL training fun and games at itSMFUK conference - and an end to competition? 2011-11-02 2
Lean IT and ITIL 2011-11-01 4
The Tipu Framework 2011-10-28 7
Riddle me this: matching ITIL theory to the real world 2011-10-21 3
Using ITIL effectively 2011-10-17 3
Service Catalogue in a nutshell 2011-10-16 2
Service Assurance and the pursuit of the elusive service view 2011-10-13 5
Imitation is the sincerest form of flattery 2011-10-08 2
Serious contributions from the IT Skeptic 2011-09-27 1
Does ITIL explain the difference between an Alert and an Event? 2011-09-24 13
CMDB is like a linked digital phonebook, and just as pointless for most 2011-09-22 5
Are you being paid to read this blog? 2011-09-18 1
ITIL 2011 persists with the dangerous concept of supporting services 2011-09-15 4
Tipu: continual service improvement as a real approach to ITSM 2011-09-14 3
DevOps and ITIL 2011-09-07 4
DevOps and traditional ITSM - why DevOps won't change the world any time soon 2011-08-29 1
A word about photos 2011-08-27 1
Citizens unite! Assert your right to call the latest version of ITIL what you like: 2011-08-18 2