The Two Fingers protocol

Here's a gift from Teal Unicorn, my consulting business: The Two Fingers Protocol.

Does DevOps eliminate any ITSM processes?

The question was asked in Facebook Back2ITSm group:
"there’s a gaggle of ITSM processes involved in delivering a solution, from biz requirements to live operation... does DevOps actually eliminate the need for any of these processes?"

No.

Activities don't go away. We do them differently.
Having said that, there are some huge transformations.

More AI hype from CIO.com

Chokey the Chimp found more AI hype, this time from CIO.com.

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New Ways of Working: Agile, Devops; do you get it?

Nothing is new and everything is new.
There is a change sweeping through our industry the like of which we have never seen before. Do you get it?

If you're treating your colleagues and clients as empowered adults who know more than you do about how to do the work

Apocalyptic bullshit

Humans love miserable apocalyptic predictions, even when they are bullshit.

Lately a report published in Nature did the rounds on social media with headlines like

    Pacific plastic dump
    garbage dump
    more than twice the size of France
    Dumped Plastic Defiles Nature

Lessons the world took from ITIL

ITIL aspires to be customer-centric. If only the reality matched the aspiration. If only the main lesson people took away from ITIL was customer value. In practice I think the world takes away quite different lessons.

Here is a bunch of awful fallacies that the world actually took from ITIL:

ITIL processes aren't processes

Stuart Rance called out ITIL's dirty secret: they're not really processes. Stuart talks about how some things that ITIL calls a process are not a process.

Technology changes nothing.

Recently Damon Edwards said

In praise of silence

The modern person is more likely than not to be unable to cope with silence.
There has to be a sound-track to life. Ear buds. Musac. Stereo. TV. Deafening shops. Aircraft.

The workplace is the same.

The tension between velocity and agility

There is a tension between the higher levels of velocity which are achieved by extreme standardization and pursuing the manufacturing perfection; versus the agility and improvement - the ability to learn, experiment, and change - which comes from retaining flexibility and variance.

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