User's Audio

Living without CMDB - The IT Skeptic

11:19 minutes (8 MB)

A podcast of the original article from the IT Skeptic: Living without CMDB
CMDB is positioned as the key underpinning foundation to ITIL:

Beware analyst white papers - The IT Skeptic

9:48 minutes (8 MB)

A podcast of the original article from the IT Skeptic: The software analyst industry needs a code of practice.

In my country, the broadcast industry and the advertising industry both adhere to a voluntary code of practice to police the more extreme behaviours of their members.

CMDB can't be done, no-how - The IT Skeptic

9:14 minutes (8 MB)

A podcast of the original article ITIL's CMDB can't be done, no-how

Continuing our discussion of CMDB, let me reinforce two points: ITIL's CMDB can't be done, no-howLet me reinforce two points please: (1) CMDB can't be done because of the data and regardless of the implementation and (2) I'm talking about CMDB as specified by the ITIL books, not any old database. It can't be done."

The key to living without CMDB - The IT Skeptic

4:36 minutes (4.21 MB)

A podcast of the original article: The key to living without CMDB is process maturity level

Yes you can do without CMDB, so long as you are aiming at not too high a maturity level, say 3. The trick is to remember that you don't adopt a process, you improve it. If we aspire to a moderate level of maturity, then yes we can do without a CMDB. Plenty of people do.

When you don't run IT - The IT Skeptic

4:54 minutes (1.97 MB)

This is a podcast of the original article: "When you don't run IT as a business, the inevitable results: bad business decisions".

Poll for users of the IT Skeptic's podcasts

1:01 minutes (420.38 KB)

Please go to the IT Skeptic's poll to vote - help improve these podcasts.

advice for purchasers of ITIL - the IT Skeptic

14:10 minutes (5.68 MB)

A podcast of the original article "Should you do ITIL certification training with ITIL version 3 looming?"

Are Microsoft patenting CMDB? - The IT Skeptic

7:06 minutes (2.85 MB)

A recent patent application appears to indicate that Microsoft is applying to patent CMDB. This issue is not attracting the outrage that it ought to.

Today’s shock joint announcement from Microsoft and IBM throws ITIL Refresh into doubt - The IT Skeptic

7:56 minutes (3.19 MB)

A podcast of the original article. In preparation for the release of Microsoft Service Manager (previously known as “Service Desk”), Microsoft made a surprise joint announcement today with IBM.

Book review:"ITSM From Hell" - The IT Skeptic

7:43 minutes (3.1 MB)

A podcast of the original article: Book Review - "IT Service Management from Hell! Based on Not-ITIL®".

A Review of "IT Service Management from Hell! Based on Not-ITIL®" by Brian Johnson and Paul Wilkinson, editor Annelise Savill

IT Service Management from Hell is a silly book. And along the way it makes some serious points. A balanced view of anything is far healthier than blind obedience. Give this book to your staff to lighten the mood and stimulate discussion around ITIL.

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